Frequently Asked Questions
General
What is Zar Mewa?
Zar Mewa is an online dry fruits store based in Pakistan, committed to providing top-quality products at competitive prices with exceptional customer service.
Can I modify or cancel my order after placing it?
Orders cannot be modified or canceled once they are processed. Please reach out to us as quickly as possible at zarmewa.official@gmail.com, and we’ll do our best to help.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account helps track your orders and manage preferences more easily.
Shipping and Delivery
Where do you ship?
Currently, we ship within Pakistan only. International shipping will be available in the future.
How long does delivery take?
Standard delivery within Pakistan takes 7 to 8 business days after the order has been processed.
How much does shipping cost?
Shipping costs vary depending on your location and order total. The final shipping fee will be shown at checkout.
Payments
What payment methods do you accept?
We accept bank transfers, credit/debit cards, Easypaisa, JazzCash, and other local methods.Cash on Delivery (COD..
Is my payment secure?
Yes, all payments are securely processed through Shopify’s trusted checkout system.
Do you offer installment plans?
At this time, we do not offer installment or buy-now-pay-later options. Full payment is required at checkout.
Returns and Refunds
What is your return policy?
You can request a return within 1 day of receiving your item. A valid unboxing video is required. Items must be unopened and in original condition and packaging.
How do I start a return?
Email us at zarmewa.official@gmail.com within 1 day of receiving your order. Include your order number, reason for return, and the unboxing video.
Are all items eligible for return?
No. Opened or used items, sale items, gift cards, or items returned without an unboxing video are not eligible for return.